Shipping & Delivery Policy

Last updated: 2026-09-12

Edmired is a software service provided over the internet by Mavels Tech. This policy explains how and when it is delivered. It forms part of our Terms & Conditions.

1. Nothing is shipped physically

We sell no physical goods, and we dispatch no shipment. There is no courier, no consignment, no tracking number and no delivery address. We do not ask for a shipping address, and there are no shipping charges, packaging charges, customs duties or import taxes of any kind.

If you have been asked for a delivery address in our name, it did not come from us — please tell us at hello@mavelstech.in.

2. What is delivered

What you receive is access, granted to the account you signed in with:

• the plan you subscribed to, assigned to your account;
• the credit allowance that plan carries for the current period; and
• the features that plan opens.

Everything you produce while using the Service — your records, documents and exports — is held in your workspace and is available to download at any time.

3. When delivery happens

Immediately, and automatically. Access is granted to your account as soon as your payment is confirmed by the payment processor. There is no processing period, no dispatch step and no waiting list.

In practice this is a matter of seconds. If a payment provider holds a transaction for verification, delivery follows their confirmation rather than your submission, and that is the only thing that can delay it.

4. Where we deliver

Anywhere you can reach the internet. Access is not restricted by country, except where we are prohibited by law from providing the Service — see Section 2.3 of the Terms.

Prices are in United States Dollars. Whether a particular payment method works in your country is determined by our payment processor, not by us.

5. How you know it arrived

• The plan shown in your account changes to the plan you bought.
• Your credit balance shows that period's allowance.
• You receive a payment confirmation from the payment processor.

6. If payment is confirmed and access is not granted

This is the one delivery failure that can happen, and it is ours to fix.

Email hello@mavelstech.in from the address on your account with the date and amount of the payment. We will acknowledge within 2 business days and either grant the access or refund the payment in full — a payment taken for a plan we did not provision is expressly refundable under Section 5 of the Cancellation & Refund Policy.

Please do not pay a second time. If you already have, tell us, and we will refund the duplicate.

7. Renewals

A paid plan renews automatically at the end of each period, and each renewal is delivered the same way: the new period's credit allowance is granted to your account when the renewal payment is confirmed. You can stop renewals at any time — see the Cancellation & Refund Policy.

8. Interruptions after delivery

Once access is granted, availability is governed by Section 14 of the Terms. We do not commit to a service level. Where a fault on our side makes the Service unusable for a prolonged period, Section 5 of the Cancellation & Refund Policy states what we do about it.

9. Contact

• Email: hello@mavelstech.in
• Phone: +91 93987 28565
• Full details on the Contact page.