EduGenius Help Center
Get help with study materials, credits, subscriptions, Aria coach, and more
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Account & Billing
Manage your account settings, subscription, billing, and payment information
Content Generation
Learn how to create and customise study materials with AI
Technical Support
Get help with technical issues and troubleshooting common problems
Learning & Practice
Practice with interactive quizzes, track progress, and compete with others
Tutorials & Guides
Step-by-step guides to help you succeed
Getting Started Guide
Learn the basics of generating your first quiz or study guide with EduGenius
5 min readExplore →
Creating Effective Quizzes
Best practices for generating multiple-choice questions that test your knowledge
8 min readExplore →
Meet Aria — Your AI Coach
How to chat with Aria for study tips, concept explanations, and motivation
6 min readExplore →
Practice & Assessments
Take interactive quizzes, get instant feedback, and track your progress over time
5 min readExplore →
Your Content Library
Browse, review, and download all your generated study materials in one place
4 min readExplore →
Subscription Plans Explained
Choosing the right plan and understanding billing cycles
6 min readExplore →
Frequently Asked Questions
Common questions about billing, refunds, subscriptions, and platform features
Simply sign up for a free account, pick a subject and topic, choose a study format like quizzes or flashcards, and generate your first study material in seconds. You can also chat with Aria, your AI study coach, anytime.
EduGenius can create multiple-choice quizzes, flashcards, study guides, worksheets, mind maps, concept revision notes, rapid-fire tests, long-format exams, case studies, and much more — all tailored to your subject and learning goals.
Each content generation uses credits based on complexity. Simple formats like flashcards use fewer credits, while comprehensive lesson plans use more. You can purchase credit packages or subscribe to monthly plans. Unused credits roll over each month on paid plans.
Every new account receives 100 free credits (one-time) to try EduGenius. You can generate Multiple Choice Quizzes, Worksheets, Flashcards, Study Guides, and other basic formats. Premium formats like Long Format Exams and Case Studies require a paid subscription. There's no time limit—use your 100 credits whenever you need them. Once depleted, upgrade to Starter ($4/month for 500 credits) or Professional ($15/month for unlimited generations) to continue creating content.
All sales are final. We do not offer refunds for subscription purchases or credit packages. However, you can cancel your subscription anytime, and you'll retain access until the end of your current billing period. We recommend starting with our free plan to explore EduGenius before committing to a paid subscription.
Yes! You can upgrade your plan at any time, and the change takes effect immediately. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. For downgrades, the change takes effect at the end of your current billing period, and you'll continue to enjoy your current plan benefits until then.
When you upgrade your plan, you receive the full credit allocation for your new plan immediately. Any unused credits from your previous plan are preserved. If you cancel your subscription, you keep your remaining credits and can continue using them until your subscription period ends. After cancellation, you'll revert to the free plan.
For billing inquiries, subscription changes, or payment issues, contact our support team through the Contact Support page. We typically respond within 24 hours on business days. Include your account email and order details for faster assistance.
No hidden fees! Subscription plans automatically renew at the end of each billing cycle (monthly or annual) at the current rate. You'll receive an email reminder before each renewal. You can cancel anytime from your account settings to prevent future charges.
Yes! All generated content can be edited, customised, and adapted to your study needs. You can adjust difficulty levels, question counts, and more before generating. Premium plans unlock advanced formats and templates.
Absolutely. We use enterprise-grade security measures to protect your data. All content is encrypted in transit and at rest, and we never share your educational materials with third parties. We comply with GDPR and educational data privacy standards. See our Privacy Policy for full details.
EduGenius supports a wide range of subjects — from maths and science to history, languages, and more. You can enter any topic and the AI will generate study materials matched to your level.
Our AI is trained on verified educational content and follows established learning science. Content accuracy rate exceeds 95% in our quality assessments. We always recommend reviewing generated materials to make sure they match your study goals.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets through our secure payment processor Razorpay. All transactions are encrypted and PCI-compliant.
Yes! You'll receive an automatic email receipt after each successful payment. You can also download invoices anytime from your account's billing section. For institutional purchases requiring purchase orders, contact our support team.
Please use internationally issued cards only. Ensure international payments are enabled on your cards in your bank settings. This can typically be configured via Internet banking and mobile apps. If you experience payment issues, contact your bank to verify international transaction settings.
The Lifetime Deal validity exists as long as EduGenius.app supports the product. This is a limited offering and may be significantly revised starting 2026. We recommend taking advantage of this special offer while it's available.
Yes! EduGenius is fully responsive and works on phones and tablets. Use the bottom navigation bar on mobile to access your dashboard, generate materials, chat with Aria, and manage your library.
A billing address is required for raising invoices and receipts for your purchases. This ensures proper documentation for your records and helps us comply with tax and accounting regulations. Your billing information is kept secure and confidential.
Please use our interactive tour guides within the application and watch our YouTube video tutorials to maximize your experience with the product. We've created comprehensive resources to help you get the most out of EduGenius's features and capabilities.
For subscriptions: 1 month equals 30 days and 1 year equals 365 days. Charges occur when the billing window ends. Your subscription will automatically renew unless cancelled, and you'll receive notifications before each renewal date.
Sometimes there may be delays due to high traffic, and updates may take time to arrive. Please do not panic. Plan changes and credit updates happen and reconcile after some time. If you have concerns or the delay extends beyond a reasonable timeframe, please use our support channel for assistance.
We plan to support PayPal and Stripe soon in the future. However, rest assured our current payment gateway (Razorpay) is world-class and can process most payment instruments including major credit cards, debit cards, UPI, net banking, and digital wallets with bank-grade security.
Yes, if we notice intentional harm or malpractice towards the application or its users, we may implement account ban, suspension, or deletion as needed to safeguard the system and our community. We take the security and integrity of our platform seriously. Normal usage in accordance with our Terms of Service will never result in penalties.
Aria is your personal AI study coach built into EduGenius. You can chat with Aria to get study tips, concept explanations, motivation, exam strategies, and help understanding difficult topics. Access Aria from the Coach section in your dashboard.
Practice Mode lets you attempt generated quizzes interactively and get instant scoring and feedback. Assessments track your performance over time so you can measure improvement. Access both from the Practice and Assessments sections in your dashboard.
The Learn section offers structured, bite-sized learning modules that help you study concepts step by step. It complements content generation by providing a guided learning path for any topic.
Compete lets you challenge yourself with timed quizzes and leaderboards. It's a fun way to test your knowledge against the clock and track how you rank. Access it from the Compete section in your dashboard.
All your generated study materials are saved in your Library. You can access, review, download, or re-generate content from there at any time. Your content history is organized by session for easy browsing.
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